Terms of Service

Welcome to Fernz Wellness ("Company," "we," "us," or "our"). These Terms of Service ("Terms") govern your use of our website (the "Site") and any services we provide, including colon hydrotherapy and lymphatic drainage (the "Services"). By accessing our Site or booking any Service, you agree to these Terms. If you do not agree, please do not use our Site or Services.

1. Wellness Services Disclaimer

The Services provided by Fernz Wellness are intended for wellness and educational purposes only. We do not diagnose, treat, cure, or prevent any disease or medical condition. Our Services are not a substitute for professional medical advice, diagnosis, or treatment.

You should consult with a licensed healthcare provider before making any changes to your health, lifestyle, or wellness routine, or before receiving any wellness service.

By booking a Service, you acknowledge and agree that:

  • You are solely responsible for your own health decisions.

  • You have consulted, or will consult, with your healthcare provider regarding any concerns.

  • You understand the Services are non-medical in nature.

2. Contraindications & Client Responsibility

Certain conditions may make you ineligible for colon hydrotherapy, lymphatic drainage, or other Services. These are known as contraindications.

It is your responsibility to review all contraindications listed on our Contraindications Page before booking.

By booking a Service, you confirm that:

  • You have reviewed the contraindications carefully.

  • You have ensured that none apply to you.

  • You will disclose any health changes or concerns prior to treatment.

Refund Policy Related to Contraindications

Refunds will not be issued if you arrive for your appointment and are unable to proceed due to a contraindication. Please review contraindications prior to scheduling.

3. Booking, Scheduling & Cancellation

A. Appointments

Appointments may be made through our online booking system or by contacting us directly.

B. Cancellations & No-Shows

Please review our posted cancellation policy before booking. Missed appointments, late arrivals, or cancellations outside the permitted window may result in fees.

C. Rescheduling

Rescheduling may be available depending on appointment availability.

4. Client Conduct & Safety

For the safety and comfort of all clients, we reserve the right to:

  • Refuse service

  • End a session early

  • Decline future appointments

Reasons may include, but are not limited to:

  • Inappropriate behavior

  • Failure to disclose health conditions

  • Signs of intoxication

  • Aggressive or disrespectful conduct

5. Instructions Prior to Treatment

Clients are expected to follow all instructions provided on our FAQ Page and in appointment confirmation emails. These may include:

  • Dietary guidelines

  • Hydration recommendations

  • Safety instructions

  • Preparation steps

Arriving unprepared may affect your treatment outcome.

6. Payments & Fees

Payments are due at the time of booking or service, depending on our policies. All fees are posted on the Site and may change without notice.

We may use third-party payment processors. We do not store full credit card information.

7. Assumption of Risk

By participating in our Services, you understand and agree that:

  • Wellness services may involve physical, emotional, or detox-related responses.

  • Individual results vary.

  • You voluntarily assume all risks associated with receiving Services.

8. Intellectual Property

All content on the Site, including text, images, design, and branding, is owned by or licensed to us.

You may not:

  • Copy

  • Reproduce

  • Modify

  • Distribute

  • Use for commercial purposes

without written permission.

9. Website Use

You agree not to:

  • Use the Site for unlawful purposes

  • Attempt to gain unauthorized access to our systems

  • Interfere with Site functionality

We may update or discontinue parts of the Site at any time.

10. Privacy

Your use of the Site is also governed by our Privacy Policy, which describes how we collect, use, and protect your information.

11. Disclaimer of Warranties

We provide the Site and Services "as is" without warranties of any kind, expressed or implied.

We do not guarantee:

  • Specific wellness outcomes

  • Error-free website operation

  • Availability of appointments or services

12. Limitation of Liability

To the fullest extent permitted by law, we are not liable for:

  • Any injury, loss, or damages arising from your use of the Services or Site

  • Health outcomes related to treatments

  • Use or misuse of content or recommendations

Your sole remedy for dissatisfaction with the Site or Services is to stop using them.

13. Indemnification

You agree to indemnify and hold harmless the Company and its staff from any claims, damages, or expenses arising from:

  • Your use of the Site or Services

  • Your violation of these Terms

  • Your failure to disclose health information or follow instructions

14. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised effective date. Continued use of the Site or Services constitutes acceptance of the changes.

If you have questions about these Terms or our Services, contact us at:

megan@fernzwellness.com.

Effective Date: January 10th, 2024