Privacy Policy
This Privacy Policy explains how Fernz Wellness, ("Company," "we," "us," or "our"), collects, uses, discloses, and protects personal information when you visit our website (the "Site") or use our services, including colon hydrotherapy and lymphatic drainage (the "Services").
By using our Site or Services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
A. Information You Provide to Us
Contact Information: name, email address, phone number.
Appointment Information: date, time, and type of service booked.
Health Information: information you provide through intake forms, questionnaires, or communications about your wellness, medical history, or contraindications.
Payment Information: processed securely by Square or our third‑party payment processors (we do not store full credit card numbers).
B. Information Collected Automatically
Cookies and Tracking Data: IP address, browser type, device information, pages viewed, and interactions with the Site.
Analytics Data: collected through tools such as Squarespace Analytics or third‑party providers.
C. Information from Third Parties
We may receive personal information from booking systems, payment processors, or marketing platforms used to manage appointments and communication.
2. How We Use Your Information
We use personal information to:
Provide, manage, and schedule services
Communicate with you about appointments, changes, and confirmations
Respond to inquiries and customer service requests
Maintain client records
Send promotional or informational emails (you may opt out at any time)
Improve website functionality and user experience
Comply with legal obligations
3. How We Share Your Information
We may share your information with:
A. Service Providers
Including but not limited to:
Appointment booking software
Email marketing tools
Payment processors
Website hosting platforms
These providers may access personal information only as needed to perform their functions.
B. Legal Compliance
We may disclose information if required to:
Comply with applicable laws and regulations
Respond to lawful requests or legal processes
Protect our rights, clients, or safety
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Improve site functionality
Analyze traffic and usage patterns
Support marketing or advertising efforts
You may manage cookie settings through your browser.
5. Data Security
We use administrative, physical, and technical measures to protect personal information, including:
SSL encryption on our website
Secure payment processing through third‑party platforms
Restricted access to client information
No transmission method is 100% secure, so we cannot guarantee absolute security.
6. Data Retention
We retain personal information for as long as necessary to:
Provide services
Maintain business records
Comply with legal obligations
You may request deletion of your information (see Your Rights below).
7. Email Marketing and Communications
If you join our mailing list or book an appointment:
We may send appointment reminders, wellness tips, updates, or promotions.
You may unsubscribe at any time by clicking the "unsubscribe" link or contacting us.
8. Third‑Party Links
Our Site may link to external websites or services. We are not responsible for their content or privacy practices.
9. Children's Privacy
Our Site and Services are not intended for individuals under 18. We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy at any time. The updated version will be posted on this page with a revised effective date.
If you have questions, requests, or concerns about this Privacy Policy or our data practices, email us at:
Effective Date: January 10th, 2024